Refund policy
We want you to love your Jewels by JB pieces. Because each item is packed and shipped to order, please read our return and refund policy before purchasing.
Damaged, defective or incorrect items
If your item arrives damaged, has a manufacturing defect, or is not the item you ordered, we will make it right with a free replacement or store credit. Please contact us within 7 days of delivery.
How to submit a claim
- Email jamilabeyan@gmail.com with your order number.
- Include clear photos of the item and its packaging, and a short description of the issue.
- We will reply within 3–5 business days. Once your claim is approved, your replacement is typically shipped within 1–3 business days.
Please do not send items back unless we ask you to. Items returned without an approved claim cannot be accepted.
What we can't accept returns for
- Change of mind, or items that are no longer wanted
- Wrong size or style chosen at checkout
- Colour or appearance differences due to screen settings
- Normal wear, or damage caused after delivery
- Orders sent to an incorrect or incomplete address entered at checkout
For hygiene reasons, earrings cannot be returned unless they arrive damaged, defective or incorrect.
Exchanges
We do not offer exchanges for size, style or colour. If you would like a different item, please place a new order.
Cancellations
Orders begin processing quickly. If you need to cancel, contact us as soon as possible. We can only cancel orders that have not yet been processed for shipping.
Refunds
If a refund is approved (for example, for a cancelled order or an item we cannot replace), it will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post it.
Lost or delayed parcels
If your tracking shows no movement for an extended period, or your order hasn't arrived within the estimated delivery time, contact us and we will look into it with the carrier.
Contact
Questions about a return? Email us at jamilabeyan@gmail.com.